Telephonic Interpreting blog

Customer service is more comprehensive with telephonic interpreting services from Tembua!

It happens to everyone who answers a phone: the language isn’t one you understand. Or someone walks in to make a purchase or for an appointment and, again, you don’t understand. You are committed to good service but occasionally you need assistance.

Tembua has provided telephonic interpreting services for over a decade. Our clients can call a special phone nmber any time of the day or night, seven days a week, and be connected to an interpreter in the language needed.

Whereas translators work with the written word, an interpreter’s area of expertise is the spoken word. Telephonic interpreters are scheduled so that some one is on call for each language covered. Tembua’s interpreters are all in the United State because the infrastructure here is stable. Electric and phone service are unlikely to go down without notice as they do in other regions. The exception is Argentina where some interpreters are located.  

Using Tembua’s telephonic interpreter services is a breeze. Simply call the special toll free number, give your customer code when requested and tell the operator the language needed. Within seconds you’ll be connected to an interpreter.

The service is charged by the minute and is, therefore, perfect for those 10 minute situations where the standard 2-hour charge for an on-site interpreter is not justified. Tembua’s staff can help you decide which service would be most appropriate. Such factors as the mental state of the co-conversationalist or the type of medical procedure performed or legal matter handled may dictate face-to-face service.

Tembua provides almost any language you need! Please email me with questions!


About tembua

Tembua: The Precision Language Solution provides comprehensive linguistic services for 100 languages to private industry and government agencies on a global scale. Services include document and website translation and localization; conference and 24/7 telephonic interpretation; glossary development; proofreading, text adaptation, editing, multilingual design and DTP; transcription; technical / custom authoring editing, foreign search engine optimization; translation memory management; subtitling.
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