Tag Archives: customer service

LinkedIn Pro Finder

I’ve begun receiving email through LinkedIn’s ProFinder service offering me the opportunity to submit a proposal for some of the services we provide, such as translation, interpreting, transcription, and voice-overs. Because I know that the services of a professional agency … Continue reading

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Just a Plain Hamburger on a Bun

Did you know that years ago, when you ordered a hamburger, you received a cooked patty on a plain bun? You could put mustard and ketchup on it if you wanted. And then the California burger swept the nation. They … Continue reading

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Excellence, Football, Fran Tarkenton and Teamwork

Tackling bullying in the Miami Dolphins’ locker room some years ago, Fran Tarkenton, former Viking quarterback wrote: The common thread is that saying “win” doesn’t make it so. You win when you focus on excellence in every detail of what … Continue reading

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International Women’s Day: I Do It For My Daughters

I am a business owner and the mother of three daughters. They are now grown, well-educated, married, mothers themselves and building careers. I’d like to think that my example helped a bit. The way to empower other women is to … Continue reading

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“The assertion that customers are incapable of managing their own translation projects is, frankly, plain arrogance.”

I saw this quote in a report on startups in our industry. Some of the new technologies are surely disruptive and also look like a great deal of fun! I do, however, take issue with the quote. At Tembua our … Continue reading

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Train Your Employees Well: 3 Simple Steps to Avoid Customer Complaints

3 Simple Steps to Avoid Customer Complaints Continue reading

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